The data collection phase details your needs and how HLN can help build resilience to improve productivity.

Planning includes project scheduling, defining deliverables, budgeting, setting expectations, performance metrics and phase deadlines.

Modules are customized to the meet the needs of each client, as defined in the planning process.

Performance metrics are further detailed, with delivery dates, quantitative and qualitative measures.

Maintenance Strategy entails defining follow-up methods to be delivered by both the client and HLN.